Frequently Asked Questions

Booking is easy! Follow these simple steps:

1. Browse our Available Units to find properties that match your needs
2. Text us at (716) 271-6555 with the units you're interested in
3. We'll send you more details, photos, and arrange a virtual tour if needed
4. Complete our simple online application form
5. Sign the lease agreement electronically and pay the security deposit
6. You're all set! We'll coordinate your move-in details

We look forward to helping you find your perfect home in Buffalo!

Our properties require a minimum stay of 31 days. We specialize in short to medium-term housing for travel professionals, typically ranging from 1-12 months.

This minimum duration ensures we can provide the high-quality service and amenities that our guests expect, while also being flexible enough to accommodate most travel assignments and temporary relocations.

Absolutely! We offer multiple ways to view our properties:

• Virtual Tours: Most properties have detailed photo galleries and virtual walkthroughs
• Video Tours: We can provide live video tours via FaceTime, Zoom, or WhatsApp
• In-Person Tours: For local guests, we can arrange in-person viewings by appointment
• Current Availability: Some properties may be occupied, so we'll show you similar available units

Contact us at 716-271-6555 to schedule a viewing.

We recommend booking as early as possible, especially during peak seasons (May-September). Here's our general guidance:

Pro Tip: Travel nurses and healthcare professionals should book as soon as assignments are confirmed for the best selection.

Yes! We include all essential utilities in your monthly rent for a truly hassle-free living experience:

There are no separate utility bills to worry about. Your monthly payment covers everything you need for comfortable living.

No hidden fees! We believe in transparent pricing. Here's what your monthly payment includes:

Optional Services (if needed):

• Parking (if not included - most properties include at least one parking space)
• Pet fee (if applicable - typically $25-$50 per month)
• Additional cleaning services beyond normal turnover

We'll always discuss any additional costs upfront before you book.

We offer multiple convenient payment options:

Payment Schedule:

• Security deposit due upon signing the lease
• First month's rent due before move-in
• Subsequent payments due monthly on the 1st
• We provide electronic invoices and receipts for all payments

Yes! We offer several discount programs:

How to Get Discounts:

• Mention your profession when inquiring
• Ask about current promotions
• Book longer stays for better rates
• Refer a friend for referral credits

Contact us at 716-271-6555 to discuss available discounts for your specific situation.

Yes, absolutely! Each unit is fully furnished to provide a complete turnkey living experience. You only need to bring your personal items.

Special Note: If you need any additional items or have specific requirements, please let us know. We aim to make your stay as comfortable as possible!

In addition to fully furnished apartments, many of our properties include shared amenities:

Note: Amenities vary by property. Check the specific listing or ask us about amenities for your preferred unit.

Our standard service includes:

Additional Cleaning Services:

• Weekly/Bi-weekly Cleaning: Available for an additional fee
• Deep Cleaning: Scheduled cleaning during extended stays
• Move-Out Cleaning: Included in your security deposit refund process

We can arrange regular cleaning services based on your preferences and budget. Contact us to discuss options.

We provide 24/7 maintenance support to ensure your stay is comfortable:

Emergency Contact: For after-hours emergencies, call 716-271-6555 and follow the prompts.

We have reasonable guest policies to ensure safety and comfort for all residents:

Important Guidelines:

• You are responsible for your guests' behavior and any damages
• Guests must comply with all community rules
• Quiet hours (typically 10pm-7am) apply to all residents and guests
• No subletting or unauthorized occupants

If you have specific questions about guest policies for your unit, please ask us before your guests arrive.

Many of our properties are pet-friendly! However, policies vary by building and unit.

Service Animals: We fully comply with Fair Housing laws and accommodate service and emotional support animals with proper documentation. No pet fees apply to legitimate service animals.

To Bring Your Pet:

1. Notify us during the application process
2. Provide photos and information about your pet
3. Complete the pet application if required
4. Pay applicable pet fees
5. Sign the pet addendum

Contact us to discuss specific pet policies for your preferred unit.

We offer flexible renewal options should you wish to extend your stay beyond the initial term. We understand that assignments and plans can change!

Renewal Process:

1. Notify us at least 30 days before your lease ends
2. We'll discuss available options and rates
3. Sign renewal agreement electronically
4. Continue enjoying your Buffalo home!

Important: Early communication is key! Let us know as soon as you think you might want to extend your stay so we can plan accordingly.

We understand that plans can change. Here's our early departure policy:

Steps for Early Departure:

1. Contact us immediately to discuss your situation
2. Submit written notice (email is acceptable)
3. Discuss available options and associated costs
4. If applicable, help find a replacement tenant
5. Schedule move-out inspection
6. Return keys and complete move-out checklist

Pro Tip: The sooner you communicate with us about potential early departure, the more options we have to help minimize any additional costs.

Yes, unit transfers are possible depending on availability and timing!

Common Reasons for Transfers:

Important Notes:

• Transfers are subject to availability
• You must be in good standing (rent paid on time, no violations)
• New lease agreement will be required
• Security deposit transfers depend on unit condition

Contact us to discuss transfer possibilities for your specific situation.

Welcome to Buffalo! Here's what makes our city special:

Getting Around:

• Public Transit: NFTA buses and Metro Rail
• Driving: Easy highway access, generally light traffic compared to major cities
• Biking: Growing network of bike lanes and trails
• Walkability: Many neighborhoods are highly walkable, especially Elmwood Village and Allentown

Weather Tips:

Check out our Things to Do in Buffalo page for more local insights and recommendations!

We specialize in housing for healthcare professionals! Our properties are strategically located near major medical facilities:

For Healthcare Professionals:

• Ask about our healthcare professional discounts
• We understand shift schedules and on-call requirements
• Many properties offer flexible lease terms for travel assignments
• Convenient locations near hospital clusters

Need specific commute times? When you inquire about a property, let us know which hospital you'll be working at, and we'll provide exact commute information for that location.

Buffalo Niagara International Airport (BUF) is conveniently located and easy to navigate:

Airport Information:

• Code: BUF (Buffalo Niagara International Airport)
• Distance: 10-20 miles from most of our properties
• Airlines: Major carriers including Delta, United, American, Southwest, JetBlue
• Parking: Short-term and long-term options available

Before You Arrive: We'll send you detailed arrival instructions including:

1. Exact address and access information for your unit
2. Parking instructions if you're driving
3. Local transportation recommendations
4. Emergency contact numbers
5. Welcome package information

Contact us if you have specific questions about airport transportation for your stay.